The Industrial Service Excellence Monitor (ISEM) is an analytical tool for companies to continuously evaluate their Industrial Service Excellence. It is a useful tool to analyze the service business in product-oriented companies and gives suggestions on how the service business can be improved. The user of the monitor should have intimate knowledge of the service business in his company to execute the analysis. The ISE-monitor is based on an analysis of scientific literature as well as the collaboration with companies that are successful in their service business.